Privacy policy
At Smatcha, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.
Who We Are
Smatcha is responsible for the personal data collected through our website and communications.
If you have any questions about this policy or how your information is handled, please contact us at: shop@smatchalondon.com
Information We Collect
We collect personal information only where necessary to provide our services and operate our business. This may include:
- Name, billing address, and delivery address
- Email address and phone number
- Order and transaction details
- Communications you send to us
- Technical information such as IP address, device type, browser, and site usage
Payment details are processed securely by third-party payment providers. We do not store full payment card details
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you about purchases, deliveries, or customer support
- Improve our website, products, and services
- Send marketing communications where you have chosen to receive them
- Comply with legal and regulatory obligations
We only collect data by fair and lawful means and for clear, specific purposes.
Marketing Communications (Email & SMS)
If you opt in, we may contact you by email or SMS with updates about Smatcha, including product launches, offers, and brand news.
- Your contact details are stored securely
- We do not sell or share your information for third-party marketing
- You can unsubscribe from emails at any time using the link provided
- You can opt out of SMS messages by following the instructions in the message (for example, replying “STOP”)
You will only receive marketing communications if you have given consent.
Sharing Your Information
We do not share personal information publicly. We may share your data with trusted third parties where necessary to operate our business, such as:
- Payment service providers
- Delivery and logistics partners
- Website hosting and analytics providers
All third parties are required to handle your data securely and in accordance with UK data protection laws. We may also disclose information where legally required.
Data Retention & Security
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
We use appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure.
External Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies separately.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing at any time
To exercise these rights, please contact us at shop@smatchalondon.com
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Effective date: 01/12/2025
